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Payments & Refunds

Last Updated: July 3, 2026

This page explains how MapJob's credit-based payment system works, when refunds are available, and how to resolve billing issues. All payments are processed by Stripe and are subject to Stripe's terms and conditions in addition to the policies below.

How Credits Work

MapJob uses a credit system for employer job postings. Credits are purchased in advance and consumed when you publish a job listing or extend one by 30 days. Using MapJob as a job seeker is free and does not require credits.

  • Purchasing: credits are available in bundles from your credits page. Prices are shown in USD at checkout.
  • Consumption: one credit is consumed when a job listing is published, or when a listing is extended by 30 days. A consumed credit counts as a used credit under the Refund Policy below.
  • No expiration: credits do not expire while your account is active and in good standing. If we discontinue credits or change the system, we will notify you with at least 30 days' notice and provide a path to use or refund remaining credits.
  • Non-transferable: credits are linked to your account and cannot be transferred to another account or exchanged for cash, except as provided in this policy.
  • Taxes: prices may be subject to applicable sales tax depending on your billing address.

Refund Policy

This is the same policy summarized in the FAQ on our pricing page.

Credit purchases

  • Unused credits: unused credits are refundable within 14 days of purchase, on request. We refund the unused portion of your credit pack to your original payment method.
  • Used credits: credits that have already been used to post a job are not refundable.
  • Bonus and promotional credits: credits we grant for free (signup credits, courtesy credits, promotions) have no cash value and are never refundable. If a purchase is refunded, any bonus or promotional credits granted alongside that purchase are revoked.
  • Duplicate or erroneous charges: if you were charged twice for the same purchase, or a technical error on our side caused an unintended charge, contact support and we will refund the duplicate or erroneous charge promptly upon verification.
  • Account closure: closing your employer account does not change this policy. Unused purchased credits remain refundable within 14 days of the purchase they came from, on request. Credits used before closure, and purchases older than 14 days, are not refundable.
  • Platform discontinuation: if MapJob discontinues the Service, we will refund any unused purchased credits.

Job listing credits

  • A credit consumed to publish a job listing is a used credit and is not refundable.
  • If a technical problem on our side prevented your listing from working as intended, contact support — we may restore the consumed credit to your account balance. A restored credit is a courtesy account credit: it has no cash value and is not refundable.
  • Credits consumed for listings that are removed due to Community Guidelines violations are not refundable and are not restored.

How to Request a Refund

To request a refund:

  1. Email support@mapjob.io with the subject line “Refund Request.”
  2. Include your account email address, the approximate date of the transaction, and the reason for your request.
  3. We usually reply within one business day.
  4. Approved refunds are processed through Stripe to your original payment method and typically appear in your account within 5–10 business days, depending on your card issuer.

Billing Disputes and Chargebacks

If you believe you were charged in error, please contact us first at support@mapjob.io before filing a chargeback with your bank. We can usually resolve billing issues faster and with less friction than the chargeback process.

If you file a chargeback without contacting us first, your account may be suspended pending investigation. Fraudulent chargeback claims (i.e., disputing valid charges in bad faith) may result in permanent account termination and may be referred to fraud prevention services.

If you have a valid billing dispute that we cannot resolve, you have the right to dispute charges with your card issuer as permitted by applicable law.

Subscription and Auto-Renewal

MapJob currently uses a credit-based (pay-per-post) model, not a recurring subscription. There are no automatic renewals. You will only be charged when you actively purchase a credit bundle. If we introduce subscription plans in the future, this policy will be updated with full terms including cancellation rights.

Payment Security

All payment processing is handled by Stripe. MapJob does not store your credit card number, CVV, or full card details on our servers. Stripe is PCI DSS Level 1 compliant. For payment security issues, see our Security page.

Changes to This Policy

We may update this policy from time to time. Changes will be communicated by email and reflected in the “Last Updated” date above. For active accounts with outstanding credits, we will provide at least 30 days' notice before implementing materially unfavorable changes to this policy.

Contact

MapJob is operated by MapJob LLC, 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, USA.

For billing questions or refund requests, contact us at support@mapjob.io.