Junior Computer Support Specialist

A company is looking for a Junior Computer User Support Specialist. Key Responsibilities Process and manage trouble tickets to resolve user problems Provide technical support via phone, email, and instant messaging for issues related to hardware and software Maintain documentation and audit trails of user issues and resolutions Required Qualifications Public Trust Clearance or ability to obtain ITILv4 Foundation Training and Certification (to be obtained within 120 days of hire) High School Diploma with 2-7 years of experience in IT support At least one year of experience with Windows desktop support Experience working remotely with effective time management skills