Workplace Experience Sr Coordinator - San Antonio, TX

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience" About the Role: As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. • Make a memorable first impression by answering the telephone in a professional manner. • Arrange and confirm recreational, dining, and business activities on behalf of the requestor. • Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. • Escalate inquiries or complaints from employees, guests, and co-workers. • Provide support for the team as directed including office supply management, meeting coordination, and equipment care. • Create customized client materials that follow brand guidelines. • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. • Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. • Evaluate and select solutions from established options. • Impact team through the quality of the services or information provided. • Follow standardized procedures and practices and receives regular but moderate supervision and guidance. What You’ll Need: • High School Diploma or GED with 2-3 years of job-related experience. • An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. • Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. • Ability to explain detailed and complicated information within the team in a clear and concise manner. • Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Strong organizational skills with a robust inquisitive mindset.