Retention Specialist - Inside Solar Sales

Every cancelled solar deal is revenue walking out the door. Your job is to catch it, save it, and send it to install. Panasun Solar is hiring a Retention Specialist to run our save desk. You'll call homeowners who signed a solar agreement and then cancelled — or are about to cancel — and bring them back. You identify what went wrong, resolve their concerns, and get the deal back on track toward installation. If you've got the sales instincts to flip a "we changed our mind" into a signed recommitment, and you want to get paid every time you do it, this is the role. This is a sales position. You are not answering support tickets. You are closing deals for the second time — with harder objections. What You'll Do • Call homeowners who have cancelled or are at risk of cancelling their solar agreement and save the deal • Identify the real objection behind every cancellation — price, spouse, timing, competitor, trust — and resolve it • Re-present the value of going solar: utility savings, financing terms, tax incentives, and long-term ROI • Proactively reach out to stagnant or at-risk deals before they formally cancel • Coordinate with our sales team and operations to resolve design, permitting, or timeline concerns holding projects back • Track every interaction and outcome in our CRM with strong attention to detail • Surface patterns — if you're hearing the same objection five times in a week, flag it so we can fix the root cause How You Get Paid $20/hour base pay, plus commission on every deal you save. Your commission is 50% of the closer commission on each saved deal that reaches installation. The more deals you save, the more you earn — there is no cap. This is a W2 position with consistent base pay and real upside for someone who produces. What We're Looking For • Sales experience is non-negotiable. Whether it's solar, telecom retention, insurance save desk, home services, or SaaS cancellation — you've spent time on the phone convincing people who were ready to leave to stay or buy again. 1+ year minimum. • You're an objection-handling machine. You don't hear "no" and hang up. You hear "no" and get curious. You dig until you find the real concern and then you address it head-on. • You control a conversation without being aggressive. The best retention people are assertive but empathetic. You listen first, then guide. • You're motivated by money and metrics. You want to see your save rate, your revenue recovered, and your commission check — and you want to beat last month's numbers. • Solar experience is a plus, not a requirement. If you know residential solar (net metering, ITC, loan vs. lease, utility rate structures), you'll ramp faster. If you don't, we'll train you on the product — but you need the sales DNA coming in the door. What You Get • $20/hour base pay plus uncapped commission (50% of closer commission per saved deal) • All warm leads — you are never cold calling. Every person you talk to already said yes to solar once • A fast-growing company with 25+ reps in the field generating consistent deal flow • In-office role in Orlando with a team that takes performance seriously • Clear metrics, honest feedback, and the opportunity to build this function as we scale About Panasun Solar Panasun Solar is a residential solar sales and installation company based in Orlando, FL. We run a setter/closer field sales model and are actively scaling. More deals means more saves to recover — and more earning opportunity for the right person. We operate on data, not gut feelings. If you want to be part of a team that's growing fast and rewards results, apply today. Pay: $80,000.00 - $250,000.00 per year Experience: • Sales: 2 years (Required) • Field sales: 1 year (Preferred) • Call center sales: 1 year (Preferred) • Customer retention: 1 year (Preferred) Work Location: In person