Customer Service Rep

Bilingual Customer Service Representative – WIC (Women, Infants & Children) Multiple locations available across the Dallas area Pay & Schedule • $17.82/hour • Monday–Thursday: 9:30 AM–6:00 PM, Friday: 8:00 AM–4:30 PM, One Saturday/month: 7:30 AM–4:00 PM About the Role In this role, you’ll be on the front lines of supporting families through the WIC program. You’ll help ensure participants receive timely access to nutrition and health resources by accurately determining eligibility, issuing benefits, and creating a welcoming, respectful experience for every client. What You’ll Do • Guide applicants through the WIC eligibility process (income, residency, ID, immunizations) • Maintain accurate participant records and documentation • Issue benefits using EBT systems and manage data in Texas WIN and XP • Collect basic health information, including height, weight, and finger-stick blood samples • Assist with formula inventory, including recalled or specialty items • Welcome participants, schedule appointments, and provide program guidance • Connect families with additional healthcare and community resources • Support daily office operations (phones, filing, record maintenance) Requirements • High school diploma or GED • At least 2 years of experience in healthcare, education, or social/community services • Strong data entry skills and attention to detail • Ability to provide excellent customer service in a fast-paced clinic environment • Spanish bilingual skills are required Work Environment • Combination of office and clinic setting • Hands-on tasks, including basic health measurements and blood collection • Frequent computer use with case management systems (Texas WIN, XP, EBT) • Active role requiring standing, walking, and light lifting Nice to Have • Experience with WIC or similar programs • Strong communication skills and comfort working with diverse communities Legal Notice: By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy