Coordinator, Accounts

The Coordinator, Accounts plays a key role in growing the Build-A-Bear brand reach - managing and deepening existing relationships while identifying and building new ones across a diverse portfolio of Wholesale and Partner-Operated accounts. This role is responsible for the full scope of day-to-day activity from strategy and training to quality oversight, purchase order management, and performance reporting. This role is a key player in Build-A-Bear's presence in a diverse range of settings, seamlessly integrating brand, product, and guest experience, cultivating lasting and productive partnerships, and ensuring operational excellence across all accounts. Responsibilities: • Manage key relationships with a portfolio of experience-based and wholesale partners, acting as their main Build-A-Bear contact and advisor for growth. • Regularly maintain and update the partner-operated intranet site and related account resources. • Process and manage the incoming Purchase Orders for select wholesale and partner operated clients. • Oversee onboarding and opening schedules for all new partner clients and for new locations of current partners. • Work with accounting to ensure proper setup of partner accounts, create sales orders, and secure purchase orders from clients. • Share delivery timelines with both warehouse staff and customers. • Lead quarterly meetings with each client to review business outcomes and plan future strategies, with additional monthly check-ins as needed. • Provide all necessary shipment details to the warehouse to support timely processing. • Clearly communicate order statuses to customers and collaborate across departments to deliver an Experience First approach; offer guidance and solutions for complex issues in line with policy and best practices. • Complete other tasks assigned by management. Required Qualifications: • Associates degree or some college • 2-5 years of experience in sales order fulfillment/processing, account management, partnership management - ideally entertainment, hospitality, franchise or family/experiential brands • Experience level with order fulfillment systems (D365, POs, SOP) • Proficiency in Microsoft Office programs; highly proficient in Excel • Strong planning and organization skills • Strong written and verbal communication skills Preferred Qualifications: • Bachelor’s degree Behavioral Traits for Success: • Confident, assertive leader who takes ownership and drives results • Highly persuasive and socially skilled; influences others to action • Energized by leading teams, building momentum, and setting direction • Comfortable making decisions in fast‑paced, dynamic environments • Motivates and engages others through strong communication and presence • Results‑focused with a bias toward action and progress • Adaptable and resilient; thrives in change and ambiguity Working Environment: • Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs • Corporate Office located St. Louis, MO • Some travel required Your Performance Will Be Measured On: Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following: • Decision-making, judgment, and execution • Clear and thorough communication, both spoken and written, with internal and external parties • Timeliness and follow-up • Problem solving and removing obstacles • Planning and organization • Relationships with external vendors • Tenacity and commitment to tasks • Stakeholder feedback