Customer Service Lead

Details Open Date 05/13/2026 Requisition Number PRN17070N Job Title Customer Service Representatives Working Title Customer Service Lead Career Progression Track S00 Track Level S2 - Intermediate FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19-20 Full Time or Part Time? Part Time Shift Day Work Schedule Summary M-F, 19-20 hours a week. Is this a work study job? No VP Area President Department 00435 - University Campus Store Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range DOE Close Date 05/20/2026 Priority Review Date (Note - Posting may close at any time) Job Summary The Part-Time Lead for the Campus Store Customer Service area supports daily operations by guiding team members, delivering excellent customer experiences, and ensuring efficient front-end performance. This role assists with training, scheduling support, resolving customer concerns, and maintaining store standards while serving as a point of contact during shifts. The Lead models professionalism, promotes a positive team environment, and collaborates with full-time staff to meet sales, service, and operational goals in a fast-paced campus setting. Responsibilities Provide leadership and direction to student employees during daily operations. Deliver and promote exceptional customer service standards. Assist with training, coaching, and onboarding team members. Support front-end operations including registers, returns, and customer inquiries. Help maintain store appearance, merchandising, and operational standards. Address and resolve customer concerns in a professional manner. Communicate effectively with management regarding staffing and operational needs. Support opening, closing, and shift coverage responsibilities as assigned. Encourage a positive, inclusive, and team-oriented work environment. Ensure policies, procedures, and cash-handling practices are followed consistently. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Requires at least 1 year of related experience. Preferences • Previous retail experience, preferably in a supervisory, lead, or key-holder role. • Experience with point-of-sale systems; NetSuite experience preferred. • Demonstrated ability to handle opening and closing responsibilities and cash management. • Strong customer service, communication, and problem-solving skills. • Ability to provide direction to peers in a professional and supportive manner. • Dependable, organized, and able to work independently during assigned shifts. Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page . Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.