Vehicle Control Representative

We are looking for a reliable and detail-focused Vehicle Control Representative to join our team. This contract position with a path to a permanent role is well suited for someone who thrives in a fast-paced setting and can balance customer communication, account follow-up, and accurate recordkeeping. The person in this role will help resolve overdue rental agreements by investigating account status, coordinating with internal partners, and driving timely next steps. This opportunity offers a clear path toward longer-term employment for candidates who bring strong judgment, professionalism, and consistency to their work.Responsibilities:• Oversee a designated group of past-due rental agreements and take prompt action to move each account toward resolution.• Record vehicle updates, customer conversations, and case outcomes with accuracy in company systems to maintain complete account histories.• Reach out to customers professionally by phone and in writing to gather information, explain obligations, and encourage next steps.• Partner with internal teams and outside service providers to verify details, resolve open issues, and support account recovery efforts.• Identify accounts that require additional action and prepare complete documentation before forwarding them for escalation.• Monitor workload priorities and meet productivity expectations while maintaining quality and attention to detail in a structured environment.• Contribute to special assignments and provide operational support as business needs change.