Executive Deskside Support Technician- w2 only

nTech Workforce has an immediate 23351 Executive Deskside Support Technician Terms of Employment • W2 Contract, 12 Months (May be extended based on work performance) • This is an onsite role at Baltimore, MD • Shift : 8am – 5pm (May be asked/required to work outside of regular business hours, including evenings and weekends, may be required during major refresh cycles) Overview • Our client is seeking an Executive Deskside Support Technician who would be responsible for providing day-to-day deskside support for executive users, including handling service requests such as loaners, PC returns, and hardware deployments. Also supports the execution of the PC refresh program, ensuring a seamless transition to newer, more efficient end-user devices. Responsibilities • Proven ability to support senior leadership (VP+ / C-suite) with confidence, professionalism, and excellent interpersonal skills • Hardware Installation and Configuration: Install and configure new PCs, laptops, and peripherals, ensuring all equipment is functional and ready for use. • Software Deployment: Install, update, and configure operating systems and application software on new devices. • Data Migration: Safely and efficiently transfer user data from old systems to new ones, ensuring no data loss and minimal disruption to users. • Inventory Management: Track and manage inventory of all IT hardware and software, including maintaining records of equipment issuance and returns. • Troubleshooting: Diagnose and resolve technical issues related to hardware and software, ensuring minimal downtime for end-users. • Documentation: Maintain comprehensive documentation of all processes, procedures, and configurations related to the PC refresh program. • Coordination: Work closely with other IT team members, departments, and external vendors to ensure timely and efficient completion of projects. • Quality Assurance: Ensure all new installations meet company standards and guidelines, conducting quality checks and tests as necessary. • Compliance: Adhere to all company policies, procedures, and regulatory requirements related to IT and data security Required Skills & Experience • Degree in Computer Science, Information Technology, or a related field is preferred. • Proven experience in an IT support or technician role, with a focus on hardware installation, configuration, and maintenance. • Strong knowledge of PC hardware, software, and operating systems, particularly Windows and MacOS. • Excellent problem-solving abilities and attention to detail. • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. • A customer-focused approach with the ability to work effectively with diverse groups of people. • Ability to manage multiple tasks and projects simultaneously, ensuring timely completion. Certifications • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus. Benefits Information • Medical Insurance; Vision Insurance; Dental Insurance • 401K Retirement Plan (Discretionary Match Offered) • Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability) • Employee Referral Bonus • Bi-Weekly Direct Deposit • Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided. nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.