Ticketing & Check-In Specialist

Local Job Overview: Indianapolis Job Title: Ticketing & Check-in Specialist Company: Delta Air Lines Based in: Indianapolis, IN (a key business district) Career Level: Junior / Trainee. Compensation: $17-$22/Hour (approx. $42.1k/Year) Benefits: A comprehensive benefits package is included. Clear growth pathways at our Indianapolis office. Day-to-Day Apply your your professional skills skills at our Indianapolis location. • This Indianapolis-based role is an excellent opportunity for professionals skilled in relevant skills. • Our Delta Air Lines team in Indianapolis, IN is growing. • Benefit from working in Indianapolis, a key hub for the Aviation industry. Begin Every Journey with a Smile The Delta Air Lines Experience For many travelers, the journey begins the moment they step into the airport departures hall. At Delta Air Lines, we rely on our Ticketing & Check-In Specialists to set a positive, welcoming tone for the entire trip. If you possess an incredible aptitude for hospitality and a sharp eye for detail, this is a premier opportunity among customer service jobs. You will be the crucial first point of contact in a vibrant, bustling terminal, making this one of the most visible aviation jobs available. Job Summary As a Check-In Specialist, your primary objective is to facilitate a seamless, stress-free arrival process for our guests. Stationed at the main ticketing counters and kiosk zones, you will assist passengers with itinerary modifications, baggage processing, and international documentation verification. This on-site airport job requires a high level of technical proficiency to navigate airline reservation systems, paired with the emotional intelligence to assist anxious or rushed travelers with grace. Core Responsibilities • Reservation Management: Utilize Delta’s proprietary ticketing software to issue boarding passes, process upgrades, collect ancillary fees, and rebook flights. • Baggage Intake: Accurately weigh, tag, and dispatch checked luggage onto the conveyor systems, ensuring compliance with domestic and international baggage allowances. • International Compliance: Diligently verify passports, visas, and health documentation to ensure passengers meet all entry requirements for their destination countries, preventing costly regulatory fines. • Special Assistance: Provide dedicated, empathetic support for unaccompanied minors, travelers requiring wheelchair assistance, and passengers traveling with pets or oversized sporting equipment. • Kiosk Navigation: Actively roam the lobby floor to assist self-service customers, troubleshooting kiosk errors and expediting the check-in flow during peak departure banks. Your Delta Rewards A career in the airline industry offers benefits that go far beyond a paycheck: • Standby Flight Privileges: Fly across our massive global network on your days off. • Career Progression: Delta actively promotes from within, offering clear pathways from the ticket counter to corporate or operational leadership roles. • Total Wellness: Industry-leading health insurance, mental health resources, and a dominant 401(k) retirement plan. Requirements • Must be at least 18 years old. • Previous customer service or retail experience is highly valued. • Must possess the physical capability to repeatedly lift and maneuver luggage weighing up to 50-70 pounds. • Ability to thrive in a 100% on-site, public-facing environment.