Collections Specialist

We are looking for a Collections Specialist to support receivables recovery efforts for both commercial and consumer accounts. This long-term contract position focuses on maintaining healthy account status through consistent follow-up, clear communication, and accurate documentation. The ideal candidate brings experience in credit and collections, strong judgment when resolving payment issues, and a customer-focused approach to billing recovery.Responsibilities:• Manage collection activities across commercial and consumer accounts to improve payment performance and reduce outstanding balances.• Contact customers by phone, email, and written correspondence to secure payment commitments and address past-due invoices.• Review account history, billing records, and payment trends to determine appropriate follow-up actions and escalation needs.• Negotiate practical repayment arrangements while maintaining positive customer relationships and supporting company collection standards.• Document collection efforts, customer interactions, disputes, and resolutions with accuracy in internal records.• Partner with billing, credit, and customer support teams to investigate account discrepancies and resolve issues affecting payment.• Monitor delinquent accounts regularly and prioritize workload based on aging, risk level, and collection objectives.• Support reporting needs by tracking collection progress, account status updates, and recovery results.