Remote Desktop Support - Level II

Job description IT Practice is a Managed Service Provider (MSP) for the DENTAL/ MEDICAL INDUSTRY. We are looking for a Level II Desktop Support and Field Engineer to provide technical assistance to our clients. The applicant should have 3-5 years of experience working in the field. You will help install, upgrade, and troubleshoot Networking Equipment, Windows Servers, and software systems. • This Position requires that you live in North Carolina Responsibilities • Provide Level 2 support and troubleshooting to resolve issues • Address user tickets regarding Routers/Firewalls, hardware, and software. • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Test alternative pathways until you resolve an issue • Customize desktop applications to meet user needs • Record technical issues and solutions in logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Report customer feedback and potential product requests • Help create technical documentation and manuals Skills • Proficient knowledge in setting up Meraki/Cisco, WatchGuard, SonicWall Routers • Proficient knowledge in applying cybersecurity settings on a Firewall • Ability to completely set up, plan, implement, and maintain a network topology • Ability to completely set up, plan, implement, and maintain Microsoft Hyper-V • Ability to migrate databases • Ability to troubleshoot advanced software, hardware, and network issues in a timely fashion • Advanced networking, Active Directory, Hyper-V, and dental software knowledge • A+, N+, Sec+, MCP, MCITP, CCNA or similar certifications are highly preferred. Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8-hour shift Ability to commute/relocate: • Raleigh, NC 27616: Reliably commute or planning to relocate before starting work (Required) Experience: • Windows: 3 years (Required) • IP networking: 3 years (Required) • Firewall/Router: 3 years (Required) Work Location: In person Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Work Location: In person