Customer Service Rep

About the JobCustomer Service Representative I Cleveland, OhioWe are a growing organization that partners with manufacturers and industrial clients to improve supply chain operations through customized packaging, inventory management, and distribution solutions. Our team is focused on delivering responsive service, operational efficiency, and long-term customer partnerships across a variety of industries.We are seeking a Customer Service Representative I to join our team. This role is ideal for someone who enjoys building relationships, solving problems, and collaborating across departments to deliver a strong customer experience.The Customer Service Representative will support customers by managing inquiries, processing orders, maintaining account information, and working closely with internal teams to ensure customer needs are met accurately and efficiently.ResponsibilitiesBuild and maintain customer relationships via phone, email, and other communication channelsProcess customer orders and ensure accuracyManage order backlog and assist with forecasting to prevent stockoutsRespond to customer inquiries and resolve issues in a timely mannerPartner with internal teams (such as sales and purchasing) to verify customer requirementsMaintain accurate customer records and interaction historyCommunicate effectively with both internal and external stakeholdersSupport additional projects and responsibilities as neededQualificationsHigh school diploma or equivalent requiredPrevious customer service experience preferredStrong communication and active listening skillsService-oriented mindset with strong problem-solving abilitiesComfortable learning new systems and softwareAbility to work independently and manage multiple prioritiesWhat We OfferWe offer a comprehensive benefits package, including:Medical, dental, and vision insuranceEmployer-paid life insurance401(k) with employer matchPaid holidays, PTO, and sick timePaid parental leaveWellness programs and employee assistance resourcesBonus and incentive opportunitiesFlexible scheduling for eligible rolesGrowth OpportunityBased on experience and performance, this role may evolve into a Customer Service Representative II position with expanded responsibilities and increased ownership.