Lead Front of House

This position has oversight and responsibilities in the coffee shop and cafe operations. This role involves not only ensuring the preparation of high-quality coffee beverages and food but also assisting in the oversight of a team of baristas, cashiers, and student workers. Ensuring exceptional customer service, managing inventory, reconciling cash and maintaining a clean and organized workspace are all essential aspects of the position. Reports To General Manager What position(s) reports to this position? Student Workers Minimum Education/Experience Minimum (1) year work experience as a barista, cashier or in a similar role, with a demonstrated ability to lead and supervise a team. Minimum (1) year work experience with cash handling, cash reconciliation, and daily reporting of sales metrics. Required Knowledge, Skills & Abilities Knowledge: Knowledge of onboarding new employees. Knowledge of coffee brewing techniques and beverage preparation methods Familiarity with operating cash registers or POS systems and handling cash transactions Knowledge of food safety regulations and standards Knowledge of food preparation and service techniques Familiarity with inventory management software or systems Familiarity with conflict resolution and team building, time management techniques Skills: Strong customer service skills Problem Solving Conflict Resolution Excellent organizational skills and attention to detail Abilities: Ability to communicate effectively with diverse individuals Ability to learn college processes and procedures and maintain compliance. Ability to adjust and adapt to a rotating menu of offerings and products. Detail oriented, with the ability to look for quality markers on all offerings and make quick corrections when necessary Ability to problem solve in a guest facing role, and work well under high pressure situations Ability to resolve conflicts and be solution oriented. Ability to work in a fast-paced environment and handle multiple tasks simultaneously Physical Demands/Working Conditions PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: Light work: The person in this position may occasionally exert up to 25 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects. This position requires the person to frequently move about the OCCC coffee shop, cafeteria and campus. This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations. This position requires the person to frequently remain in a standing and stationary position. This position requires the person to frequently repeat the same movements. This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers. Use their hands to handle, control, or feel objects, tools, or controls. This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. This position frequently deals with cash handling, the balancing of registers, and creating of daily deposits. This position performs the essential functions in an indoor coffee shop and cafeteria. This position must strictly comply with HACCP systems and complete associated paperwork properly for due diligence. This position exists to assist in the dining services operations in guest facing positions and may include tasks not specifically mentioned above. Preferred Qualifications Experience managing in a cafeteria, coffee shop, catering environment. Prior experience with training staff and/or staff development. Experience working in a café or coffee shop environment within a college or educational institution. Required Training Quarterly compliance training as assigned by institution. Work Hours Monday through Friday. 40-hour work week covering operational hours for the café and coffee shop as needed. Schedule will vary to meet department needs. Operational hours will vary between 6am and 6pm. Department Dining Services Job Open Date 05/22/2026 Job Close Date Open Until Filled No HR Contact Adrianna Hunter Special Instructions to Applicants Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance, please contact Human Resources at (405) 682-7542, Monday through Thursday between the hours of 7:30 AM and 6:00 PM