Public Area Attendant (PM Shift)

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement • Training & Development opportunities, career growth • Tuition Reimbursement • Pet Insurance • Team Member Hotel Rates, other discounts, perks and more Job Specific • Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department • Applies excellent guest relations skills when interacting with guests • Consistently maintains a positive attitude that ensures the best guest experience • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities • Performs all duties in a timely and professional manner • Applies teamwork skills at all times • Gives recognition to repeat guests • Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows • Cleans and dusts lobby areas • Cleans and restocks all assigned restrooms • Removes trash from all assigned areas • Uses proper chemicals when cleaning as described by the department's procedures • Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department • Polishes all metal around lobby areas • Turns lost and found items into Security in accordance with hotel standards • Cleans and sanitizes assigned public and back of the house areas • Complies with all specific HOSTAR policies and procedures • Removes Room Service trays from hallways and places in appropriate location in service corridor • Assists with general cleaning of guestrooms • Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners • Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces • Transfers and stocks all supplies from Receiving as directed • Ensures that the Housekeeping storeroom is neat, organized, and secure • Turns mattresses • Cleans chandeliers • Properly uses and maintains equipment and supplies • Maintains excellent condition of grounds, floors, carpets, etc. • Cleans ashtrays and ash urns • Cleans ice machine areas • Cleans elevator foyers • Cleans elevator doors • Cleans elevator tracks • Washes doors • Vacuums guest hallways • Cleans windows • Cleans door jams and fire boxes • Cleans and mops stairwells • Cleans handrails • Sweeps and mops hallways • Replaces burned out light bulbs according to established procedures • Assists in preparation and deep cleaning of VIP rooms • Moves furniture in rooms as required • Cleans spots on walls • Cleans spots on carpets • Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts • Takes dirty linen to laundry pick up areas • Cleans offices as scheduled • Cleans Front Desk and back office area • Cleans back of the house windows as needed • Attends all department meetings as scheduled • Assists in restocking Room Attendant caddies • Fills Room Attendant bottles with chemicals according to department guidelines • Brings dirty glasses down to Housekeeping department at the end of shift • Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets • Cleans service landings • Cleans stocks, and organizes linen closets, ensuring that they are always locked • Checks all vacuums used by Room Attendants and maintains them • Completes in a timely manner all daily cleaning items for the specific public area assigned • Takes trash to the compactor at the end of the day • Performs as Restroom Attendant for special events, when required • Performs as Room Attendant, if required, on an emergency basis • Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures • Demonstrates ability to provide coverage in related departments as directed • Special projects and other duties as assigned General • Promotes and applies teamwork skills at all times • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance • Is polite, friendly, and helpful to guests, management and fellow employees • Executes emergency procedures in accordance with hotel standards • Complies with required safety regulations and procedures • Attends appropriate hotel meetings and training sessions • Maintains cleanliness and excellent condition of equipment and work area • Complies with hotel standards, policies and rules • Recycles whenever possible • Remains current with hotel information and changes • Complies with hotel uniform and grooming standards Qualifications • Basic English language skills • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift • Able to work a flexible schedule, including weekends and holidays