Front Desk Receptionist

Frontline Source Group has a Front Desk Receptionist 2 to 3 month contract opportunity in Atlanta, Georgia with a nonprofit family services organization. This is an onsite contract role averaging 32 hours per week with occasional coverage support on Fridays. Key Responsibilities: • Monitor secured front entrance and verify appointments prior to allowing entry into the building • Welcome and check in clients and visitors upon arrival • Provide intake paperwork and assist families with the check in process • Notify therapists, forensic interviewers, and advocates when clients arrive • Maintain a calm, safe, and welcoming waiting room environment for children and families • Offer support items such as toys, television, bottled water, or quiet activities for children while waiting • Occasionally assist with supervising children in the waiting area when parents or guardians are temporarily meeting with staff • Answer and transfer incoming phone calls appropriately • Perform light clerical duties including scanning, filing, copying, organizing paperwork, and administrative support tasks • Maintain front desk and waiting room organization throughout the day • Utilize Microsoft Outlook and internal systems for scheduling awareness and communication • Additional proprietary systems and databases will be trained onsite Required Experience and Attributes: • Prior receptionist, front desk, administrative assistant, customer service, or client coordination experience preferred • Experience supporting healthcare, counseling, nonprofit, social services, education, pediatric, or family focused environments highly preferred • Strong interpersonal and communication skills • Comfortable interacting with children and families in sensitive or emotionally difficult situations • Ability to maintain professionalism, confidentiality, and neutrality at all times • Dependable and organized with strong attention to detail • Comfortable working independently at the front desk after training • Basic computer proficiency including Microsoft Outlook and Windows systems • Ability to multitask and adapt to changing appointment schedules and office activity levels • Ability to remain calm, compassionate, and emotionally mature in a trauma-informed environment • Additional Georgia Department of Human Services (DHS) and Georgia Bureau of Investigation (GBI) background screening and fingerprinting process required • Candidates must be comfortable working with children approximately ages 5 to 17 and their families