Customer Service Representative

Position OverviewWe are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. This role is responsible for providing exceptional service to customers, resolving inquiries, processing orders, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and thrives in a fast-paced environment.Key ResponsibilitiesServe as the first point of contact for customers via phone, email, and in person.Respond to customer inquiries and resolve issues in a timely and professional manner.Process orders, requests, and account updates accurately.Maintain detailed customer records and documentation.Coordinate with internal departments to ensure customer needs are met.Follow up on customer concerns and ensure satisfactory resolution.Assist with scheduling, data entry, filing, and administrative support as needed.Maintain a positive and professional attitude when handling customer interactions.Support office operations and contribute to a team-oriented environment.Preferred ExperienceCustomer ServiceAdministrative SupportCall Center OperationsOrder ProcessingReception/Front DeskData EntryRetail or Hospitality ExperienceCRM SystemsKey SkillsCustomer RelationsCommunicationProblem SolvingData EntryOrganizationTime ManagementConflict ResolutionMulti-TaskingTeamworkProfessionalismWhy Join Us?Stable and growing companyPositive team environmentOpportunity for advancementCompetitive compensation and benefitsConvenient Hyde Park location