Customer Support Technician

Joining a dynamic support team, the full-time Associate Customer Support Technician will assist customers with inquiries related to software and hardware issues, providing efficient service remotely from the United States. Key responsibilities Answer real-time customer inquiries via phone, email, and chat regarding software applications Triage and troubleshoot customer problems, documenting the nature of issues encountered Provide professional and courteous customer service while escalating unresolved issues as necessary Required qualifications 1+ years of customer service experience Experience working with technology and Microsoft applications Familiarity with case management systems such as Salesforce, Freshdesk, or Jira Confidence in interacting with various technology applications and software Experience in a real-time customer support center, preferably in a B2B environment