Customer Service Supervisor

We’re looking for a driven Customer Service Supervisor who leads from the front, thrives under pressure, and knows how to turn customer challenges into loyalty. You’ll coach and motivate a fast-paced team, hold high performance standards, and ensure every customer interaction reflects professionalism, urgency, and care. What You’ll Do • Lead, train, and develop customer service representatives • Monitor team performance and drive accountability • Resolve escalated customer issues quickly and professionally • Improve processes that increase customer satisfaction and efficiency • Maintain a positive, high-energy team culture What We’re Looking For • Proven leadership experience in customer service or call center environments • Strong communication and conflict-resolution skills • Ability to multitask and perform in a fast-paced setting • Results-driven mindset with a passion for people and service • Experience with CRM systems and performance metrics preferred