Station Operations Manager

A leading global logistics organization is seeking an experienced operations leader to oversee the full performance of a multi-functional transportation site. This role is responsible for driving operational excellence, customer satisfaction, and financial performance while ensuring alignment with organizational standards and regulatory requirements. This is a high-impact leadership position with full accountability for service delivery, team performance, and site profitability in a fast-paced, customer-driven environment. Job Duties • Provide full operational oversight of a station, ensuring all functional areas consistently meet or exceed customer service expectations • Drive profitability through strong customer engagement, proactive communication, and resolution of operational challenges • Lead and develop frontline and management teams, providing direction across operations, staffing, performance management, and process improvement • Ensure the safe, timely, and compliant movement of freight across all service lines • Maintain a professional, safe, and efficient working environment aligned with safety and regulatory standards • Monitor and analyze performance metrics, financial results, and operational KPIs to identify gaps and implement corrective actions • Oversee P&L performance, including cost controls, forecasting, and short-term action planning to achieve business objectives • Partner on commercial initiatives, including customer retention, business development, and revenue growth opportunities • Ensure compliance with corporate policies, industry standards, and regulatory requirements (e.g., safety, financial controls, and quality systems) • Standardize processes and drive continuous improvement initiatives across the site Qualifications Education & Experience • High school diploma or GED required; Bachelor’s degree in Logistics, Supply Chain, Transportation, or related field preferred • Minimum 5+ years of progressive operations experience • At least 3+ years in a leadership or managerial role • Experience within transportation, logistics, or supply chain environments strongly preferred • Relevant operational or equipment certifications may be required Skills & Qualifications • Strong leadership capability with experience managing teams across multiple functions • Solid understanding of operational and financial performance management (P&L ownership preferred) • Proficiency in Microsoft Office and industry-related systems • Ability to lead process improvements and implement standardized operating procedures • Strong communication skills with the ability to influence, present, and interact effectively at all organizational levels • Demonstrated ability to prioritize, manage competing demands, and deliver results in a dynamic environment Leadership Profile • Results-driven with a strong customer focus • Effective at leading distributed teams and delegating accountability • Strategic thinker with hands-on operational execution capability • Skilled in problem-solving, decision-making, and driving accountability CONFIDENTIALITY NOTICE • This search is being conducted on a confidential basis. Additional details regarding the organization, location, and reporting structure will be shared with selected candidates during the interview process.