Customer Service Rep (Front Counter/Info Center)

Details Open Date 05/19/2026 Requisition Number PRN45127B Job Title Customer Service Representatives Working Title Customer Service Rep (Front Counter/Info Center) Career Progression Track S00 Track Level S3 - Skilled FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary Monday – Friday, 7:45am to 4:15pm VP Area President Department 00450 - Commuter Services - Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.00/h Close Date 08/19/2026 Priority Review Date (Note - Posting may close at any time) Job Summary Assists customers in our office, over the phone, and through emails. Provides information to customers regarding parking and transit options on campus. Provides general Front Counter and Department support. Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required. Learn more about the great benefits of working for University of Utah: benefits.utah.edu Responsibilities • Help customers at the front counter, answer telephone calls, and respond to customer emails. • Accept payment for parking permits and tickets. • Perform daily cash reconciliation and deposit. • Assist with data entry. • Direct customers at parking lot entrances during large scale special events on campus, such as home football games and other campus events. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Customer Service Representative, III : Requires 3+ years of related experience. Preferences Knowledge of basic office programs required (i.e. Outlook, Excel, and Windows). Degree not required. Type Benefited Staff Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page . Online reports may be submitted athttps://oeo.utah.edu • *https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.