CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Job Details Description Our Mission in Customer Service To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build. What You’ll Own • Manage the full order lifecycle from PO to delivery • Enter orders accurately (pricing, lead times, item details) • Serve as the primary customer contact and resolve issues • Prepare quotes and freight estimates • Partner with sales and operations to drive outcomes • Maintain CRM updates and accurate customer records Day in the Life • Review priorities and incoming orders as assigned • Process orders and coordinate internally • Support customers and sales partners • Work on quotes and problem resolution • Follow-ups and system updates What You Bring • 5+ years of customer service experience • B2B experience, preferably at a manufacturing company • Strong organizational skills and attention to detail • Excellent communication and an ownership mindset • Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred) • Strong business references that speak to reliability, ownership, and performance Benefits • Competitive hourly pay • Performance-based growth • PTO, health, dental, and vision • 401(k) with company match • Overtime opportunities Pay $20–$25/hour (based on experience, performance & attitude) Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band “Marco Company is an Equal Employment Opportunity (EEO) employer.”