Part Time Front Desk Associate

Company Overview Founded in the late 20th century, our hotel brand has established itself as a trusted leader in the upper midscale lodging industry. With a focus on delivering warm hospitality and reliable service, we aim to provide guests with a calming and effortless experience wherever they travel. Our commitment to guest satisfaction is at the heart of everything we do. Overview We are seeking an energetic and detail-oriented Part Time Front Desk Associate to join our welcoming team. In this role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are smooth and efficient. You will handle guest inquiries, manage reservations, and provide exceptional customer service to make every stay memorable. This position offers a fantastic opportunity to develop your hospitality skills in a dynamic environment. Duties • Greet guests warmly upon arrival, providing friendly and professional assistance throughout their stay • Manage guest check-in and check-out procedures efficiently using multi-line phone systems and front desk software • Handle guest inquiries, requests, and complaints with patience and professionalism, ensuring guest satisfaction • Maintain accurate reservation records and update guest information promptly • Assist with night audit responsibilities, reconciling accounts and preparing reports as needed • Provide information about hotel amenities, local attractions, and transportation options to enhance guest experiences • Uphold phone etiquette standards when communicating via phone or in person, ensuring clear and courteous interactions Pay: From $12.00 per hour Work Location: In person