Warehouse (Downtown Summer Help)

Warehouse Associate Department: Warehouse Reports To: Warehouse Supervisor/Manager Position Overview The Warehouse Associate is responsible for accurately fulfilling customer orders, maintaining organized inventory, and supporting daily warehouse operations. This role plays a key part in delivering excellent customer service to contractors and vendors while ensuring safety, accuracy, and efficiency in a fast-paced wholesale HVAC and roofing distribution environment. Essential Responsibilities • Accurately pull, stage, and verify customer orders for pickup or delivery • Provide courteous, professional service to customers, vendors, and team members • Assist with loading and unloading materials, including HVAC equipment, roofing supplies, and related products • Receive, inspect, and stock incoming inventory and special-order shipments • Prepare and stage materials for outbound deliveries • Complete required shipping and receiving documentation, including obtaining customer/vendor signatures • Process return materials in accordance with company warranty procedures • Maintain a clean, organized, and safe warehouse environment • Operate warehouse equipment such as forklifts (tow motors), pallet jacks, hand trucks, and ladders • Participate in company-sponsored product and safety training sessions • Follow all company safety policies and procedures Key Performance Indicators (KPIs) / Results Areas • Order fulfillment accuracy • Timely staging of deliveries and customer pickups • Safe operation of equipment and adherence to safety standards • Positive and professional customer interactions • Reliable attendance and flexibility to work overtime when needed • Contribution to overall warehouse organization and efficiency Qualifications • High school diploma or equivalent preferred • Prior warehouse, distribution, or building materials experience preferred • Forklift certification (or ability to obtain certification) • Ability to lift 50–75 lbs regularly and work in varying warehouse conditions • Strong attention to detail and organizational skills • Dependable with a strong work ethic