SUPPORT SERVICES SUPERVISOR

Description: Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is a seeking a full-time Support Services Supervisor in our Bloomington, MN office. Essential duties and responsibilities include the following: • Supervise and support the day-to-day operations of the Support Services team • Support hiring, onboarding, and training of new team members • Ensure service levels, response times, and quality standards are consistently met • Foster a positive, accountable, and service-oriented team culture • Identify opportunities to streamline workflows, create efficiencies, and monitor team performance • Maintain department policies and procedures • Identify and lead continuous process improve initiatives • Backup the Support Services team • Understand employee complaints and work to reach a solution, escalating issues when necessary • Maintain effective communication and working relationships with management, staff, and external entities • Track attendance, time-off requests, and approve timesheets • Other duties and projects as assigned This is an exempt position with a compensation range of $63,500 - $66,000 per year. The benefits offered include the following: • Low Deductible Health, Prescription Drug and Dental Benefits • Voluntary Vision, Accident, Critical Illness and Pet Insurance • Flexible Spending Account (FSA) • Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP) • 401(k) and Roth 401(k) • Paid Holidays and Paid time off • Dependent Care Reimbursement Account • Life Insurance and AD&D • Employee Assistance Program, including access to confidential counseling (virtual and in-person) To perform the job successfully, an individual should have the following qualifications: • 2+ years of supervisory experience preferred • Proficient with Microsoft Office (Word, Excel) • Strong interpersonal, communication, and coaching skills • Ability to balance hands on work with leadership responsibilities • Proven problem solving and organizational skills To perform the job successfully, an individual should demonstrate the following competencies: • Customer Service: Respond promptly to requests for service and assistance • Communication: Listen and ask for clarification when appropriate, respond to questions, write clearly and informatively • Professionalism: Approach others tactfully, react well under pressure, accept responsibility for own actions, follow through on commitments, be a team player • Dependability: Follow instructions, respond to management direction, keep commitments • Attendance & Punctuality: Consistently at work and on time, ensure work responsibilities are covered when absent • Adaptability: Adapt to changes in the work environment and able to prioritize duties • Quality: Demonstrate accuracy and thoroughness, look for creative ways to improve and promote quality, monitor own work to ensure quality • Quantity: Meet productivity standards, complete work in timely manner, strive to increase productivity, work quickly and manage multiple tasks at the same time • Judgment: Display willingness to make independent decisions when needed and include appropriate people in decision-making process Requirements: