Distribution Customer Service Manager

We are looking for a Customer Service Manager to support daily service operations for a distribution environment in Orlando, Florida. This Long-term Contract position is ideal for someone who can lead customer-facing activities, coordinate order flow, and maintain smooth shipping and receiving processes. The role combines team oversight, account support, and operational coordination to ensure customers receive timely, accurate service.Responsibilities:• Lead day-to-day customer service activities within a distribution setting, ensuring responsive support and consistent service quality.• Oversee customer accounts, process orders accurately, and resolve service issues with professionalism and urgency.• Coordinate dispatch and scheduling activities to support efficient movement of goods and timely fulfillment.• Manage shipping and receiving workflows, including communication between service, warehouse, and operations teams.• Train and support new team members, helping establish strong service practices and workflow consistency.• Use order management and service software to track requests, update records, and maintain accurate operational data.• Work closely with internal teams to improve service execution and support ongoing updates within the cloud-based platform.• Monitor daily performance and address customer concerns to maintain a high standard of satisfaction and reliability.