PMS Operations Junior Integrator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access. • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. • We embrace diversity at our core and offer the opportunity for all team members to reach their potential. • We invest in training and development opportunities for all team members. • We promote social responsibility by being a good neighbor in the community. • We care for you, just as we care for others. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We're Looking For: A detail-driven, operational IT Junior Integrator responsible for the day-to-day support, monitoring, and maintenance of the Property Management Systems and related hospitality technologies across multiple locations. This position performs hands-on system support, testing, validation, and troubleshooting in a 24/7 operational environment, following established procedures and escalation paths to ensure stable and reliable property systems. Who You Are: • Reliable, detail-focused professional who takes pride in supporting smooth hotel operations • Service-minded collaborator who enjoys working alongside operations and IT teams • Effective communicator who keeps stakeholders informed and aligned • Flexible and organized, able to shift priorities as operational needs change • Methodical problem solver who follows procedures and contributes to system stability • Veterans and military spouses encouraged to apply What You'll Do: • Provide daily operational support for Property Management System, Resort Wide Charging, and all interfaces. • Monitor system performance and respond promptly to incidents, outages, and service disruptions in a 24/7 support model. • Perform hands-on support and basic troubleshooting of PMS servers, hardware, and connected devices following established standards. • Support and maintain key management systems and associated integrations. • Support hospitality applications such as Transcendent and HotSOS, including associated mobile devices. • Execute scheduled server patching and updates as directed; validate system functionality post-update. • Assist campus support teams with escalated operational issues involving hospitality applications. • Perform testing and validation of software releases, upgrades, and configuration changes prior to production. • Accurately document incidents, changes, and operational activities in ServiceNow. • Maintain required PCI and SOX audit logs for changes to in-scope systems. • Communicate scheduled and emergency maintenance to affected end users using approved protocols. • Travel between properties to provide on-site support, system maintenance, and project assistance. • Maintain regular and reliable attendance aligned with operational requirements. • Perform other duties as assigned to support property IT operations. • Other duties as assigned. Your Qualifications Include: • Minimum 1 year of hands-on operational experience supporting: • Opera integration platforms or similar hotel property management systems. • Microsoft Server OS (2016 -2022). • Hospitality key management systems (Saflok, Ambiance). • Microsoft Office (2016/2021 LTSC). • Working knowledge of: • User access management (Active Directory, Exchange). • Mobile device management (Apple Configurator, MobileIron, Intune). • Incident and change tracking systems (ServiceNow). • Technical documentation and system diagrams (Visio). • Hospitality environment experience strongly preferred.