Permit Clerk

Permit Clerk Location Dallas, TX 75203 | Onsite COMPENSATION & SCHEDULE • $17.82/hour • Monday – Friday | 8:00 AM – 5:00 PM • W2 | Full-Time ROLE IMPACT The Customer Service Representative supports daily permitting operations by guiding customers through the application process and ensuring accurate, timely submission of required documentation. Success in this role means delivering clear information, reducing processing delays, and maintaining a professional front-line experience for applicants. This position plays a key role in keeping permit workflows organized, compliant, and customer-focused. Key Responsibilities • Greet and assist customers in person, by phone, and via email regarding permit applications, procedures, fees, and timelines. • Explain permitting requirements and ensure applicants understand submission steps and documentation standards. • Receive, review, and process permit applications for completeness and accuracy. • Follow up with customers to obtain missing information or required documentation. • Resolve routine issues and escalate complex concerns to appropriate departments or supervisors. • Minimum Qualifications • Previous customer service or administrative support experience. • Strong written and verbal communication skills. • Ability to review documents carefully and maintain accurate records. • Core Tools & Systems • Microsoft Office (Word, Excel, Outlook) • Email and phone communication systems • Permit tracking or document management systems • Data entry and records management platforms Preferred Skills • Experience in municipal permitting, regulatory compliance, or government office environments. • Bilingual communication skills. • Strong organizational and multitasking abilities in a fast-paced setting. Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy