IT Help Desk Support Specialist

IT Help Desk Support Specialist II The Company Boulder Associates is a nationally recognized architecture and interior design firm focused exclusively on healthcare and senior living design. With thriving offices in Boulder, Charlotte, Dallas, Irvine, Los Angeles, Phoenix, Sacramento, San Francisco, and Seattle, the firm combines creativity, sustainability, and operational excellence to deliver design solutions that improve people’s lives. The Opportunity Boulder Associates is seeking a proactive and service-oriented IT Help Desk Support Specialist II to provide onsite and remote technical support for users in our Sacramento office, as well as firmwide. This role is ideal for someone who thrives in a collaborative, creative environment and takes pride in helping others stay productive through efficient and dependable IT support. This is a full-time, hybrid position offering long-term career growth in a stable, people-focused organization where technology and design intersect to shape better communities. The Role The IT Help Desk Support Specialist II will serve as a trusted resource for approximately 40–50 local users and more than 200 employees across nine U.S. offices. The role combines hands-on desktop support with firmwide collaboration and proactive problem-solving. Responsibilities: • Provide Level 2 support for Windows, O365, and Autodesk products. • Troubleshoot and resolve help desk tickets through Zendesk. • Support computer imaging, hardware setup, and account management. • Collaborate on system upgrades, network support, and office moves. Hands-on experience supporting VMware vSphere environments, such as vCenter, ESXi, VM provisioning, host maintenance, performance monitoring, and issue resolution. • Deliver exceptional customer service with clear, proactive communication. What You Will Bring • 2+ years of desktop support and troubleshooting experience. • Strong communication and customer service skills. • Reliability, accountability, and urgency in resolving issues. • Ability to work independently and within a distributed team. Preferred: • Bachelor’s degree or equivalent experience. • Certifications (Microsoft 365, CompTIA A+, VMware, Fortinet). • Experience in AEC or professional services environments. • Familiarity with Autodesk, Bluebeam, and related design tools. • Experience with Broadcom vSphere environment. Why You’ll Love Boulder Associates • Trusted Culture: High autonomy, low bureaucracy, and approachable leadership. • Growth Potential: Opportunities for certification and advancement within the IT team. • Purpose-Driven Work: Support architects designing spaces that improve lives. • Stability: 40+ years of growth and a long-tenured IT team with deep expertise. • Balance: Hybrid schedule (3 days in-office, 2 remote) and supportive environment. Performance Objectives • Build trust with end users and IT peers across offices. • Demonstrate initiative, responsiveness, and follow-through on support tickets. • Learn firm-specific applications and workflows. • Contribute to technology upgrades and efficiency improvements. Titus Talent Strategies is an approved partner of Boulder Associates. Learn more about Boulder Associates by visiting their website: www.boulderassociates.com The anticipated salary range for this role is $70,000-$75,000+ depending on experience and location. They also offer employees a full benefits package including (but not limited to) medical, dental, vision, life, short term disability and long-term disability insurance, a 401(k) plan with an employer match and paid vacation, sick, holiday and volunteer time.