Grants Processing Assistant

Grants Processing Assistant is a full-time position responsible for providing high-quality customer service and operational support related to grant programs, including responding to inquiries and assisting with process improvements. Key Responsibilities Respond to customer inquiries regarding grant programs and operational procedures Document customer interactions and maintain accurate records Assist with onboarding and mentoring junior staff as needed Required Qualifications Associate's degree or equivalent experience required; Bachelor's degree preferred 2-4 years of experience in customer service or related operational roles Experience using helpdesk software and customer support tools Ability to interpret and apply policies and procedures accurately Familiarity with federal grant programs is preferred