Star Service Cashier (Part-Time)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access. • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. • We embrace diversity at our core and offer the opportunity for all team members to reach their potential. • We invest in training and development opportunities for all team members. • We promote social responsibility by being a good neighbor in the community. • We care for you, just as we care for others. About Loews Sapphire Falls Resort Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis. Purpose This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records. Essential Functions and Responsibilities • Maintains Room Service tracking and control records and files • Stays informed of status of menu item availability • Assists guests with selection of food, beverage, wine, dessert and specialty items • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale • Takes and processes room service orders in a timely manner according to Loews standards • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account • Responds to complaints regarding room service orders in appropriate manner according to Loews standards • Posts Amenity charges to guest accounts • Distribute amenities to server by confirming guest room number of guest • Dispatch bussers/ server to handle guest requests • Call back guest to confirm guest satisfaction with food quality and service • Other duties as assigned Supportive Functions and Responsibilities • Promotes and applies teamwork skill at all times • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance • Is polite, friendly, and helpful to all guests, management and fellow employees • Attends all appropriate hotel meetings and training sessions • Maintains cleanliness and excellent condition of equipment and work area • Executes emergency procedures in accordance with hotel standards • Complies with required safety regulations and procedures • Complies with hotel standards, policies and rules • Recycles whenever possible • Remains current with hotel information and changes • Complies with hotel uniform and grooming standards Qualifications • Previous experience in cashiering, hospitality, or food service preferred. • Proficiency with POS systems and basic computer skills required. • Proven experience working in high-volume Food and Beverage operations preferred. • Strong organizational skills. • Excellent guest service skills. • Ability to communicate effectively in English verbally with team members, leaders and guests required. • Must be able to work a flexible schedule, nights, weekends and holidays as required.