Information Technology System Specialist

Note: This is a IT Support role and the ideal candidate should have experience in Mac, Windows Operating Systems and Desktop Applications. This is 5 days onsite role in Boston, MA. Description: • Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications • This role provides primary-tier one telephone and remote support for user technologies. • Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. • May serve as backup for walk in or field support. May help with light repairs or providing support for internal IT related services. • Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. • Provide primary support to resolve issues relating to computer and printer repair. • Ensures documentation is accurate and updated regularly. • May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. • Track all client interactions and document work process. • May support student’s users in computer labs. Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.