IT Hosp Contact Ctr Operator - Orlando Health - Health Central - 3rd shift 10:00pm-6:30am with Sunday and Monday Off

Position Summary 📞 Telecommunications Operator Orlando Health 💙 Why Orlando Health? “At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.” Orlando Health Is a Leading Healthcare System With • 🏥 3,200 beds across 15 hospitals and emergency departments • 👩⚕️ 22,000+ team members and nearly 4,200 physicians • 🧠 80+ specialties and subspecialties • ⭐ Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma 🎁 Benefits & Perks Eligible Team Members Receive • ✅ Day One Benefits (medical, dental, vision) • 💰 403(b) Retirement Plan with match • 🌴 Paid Time Off (PTO) • 🎓 Tuition Reimbursement & Student Loan Repayment • 📚 FREE Education Programs • 👶 Paid Parental Leave • 🐾 Pet insurance, backup childcare/elder care, and more • 🌙 Shift differentials for evenings, nights, and weekends 📝 Position Summary The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring. 🔑 Key Responsibilities • 📲 Answer and process high-volume calls with professionalism and accuracy • 🚑 Dispatch and coordinate codes, trauma calls, and emergency notifications • 🚨 Monitor alarm systems and notify appropriate personnel in real time • 🤝 Transfer calls using warm handoffs • 💻 Utilize systems to process messages, work orders, and service requests • 📢 Page physicians and on-call personnel as needed • 🔊 Initiate overhead announcements clearly and accurately • 🕒 Support 24/7 operations, including nights, weekends, and holidays • 📋 Follow all Orlando Health policies and emergency protocols (HICS) ➕ Additional Responsibilities • 📅 Maintain on-call schedules • 📈 Participate in training and professional development • ✅ Support compliance and continuous improvement 🎓 Qualifications Education • 🎓 High School Diploma or equivalent Experience • 📞 Call center or customer service experience preferred Licensure • ❌ None required 🌟 What We’re Looking For • 💬 Strong communication and multitasking skills • 🧘 Ability to stay calm in high-pressure situations • 🔍 Attention to detail and accuracy • 🔄 Flexibility with scheduling