Crew Lead – Field Operations

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The Crew Leader-Field position will be responsible for leading the installation and removal of various sized jobs for events such as festivals, movie productions, private and corporate events. Essential functions • Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events. • Receives and executes instructions from Field Managers and Dispatcher. • Supervises and works with tent crew and warehouse support with pulling/loading tent & related equipment. • Follows checklists used for both set up of jobs and tear downs. • Ensures truck is loaded properly before and after events. • Determines final tent or event plan and confirms measurements as per paperwork. • Communicates with crew on final job details and expectations. • Communicates with customer via phone call or text message on estimated time of arrival and when job is completed. • Reports any changes requested by customer on site to Field Managers and Sales Operations • Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer. • Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations. • Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered. • Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation. • Provides great customer service and effectively resolves customer disputes. • Complies with all government safety requirements and applicable laws, rules, and regulations. Competencies: • Supervises 4 - 8 employees. • Assists with coordination of tent and product movement and storage systems. • Assists with improving operations. • Ability to manage conflict; negotiate and resolve issues and concerns. • Strong leadership and team-building skills. • Time management and organizational skills. • Excellent customer service and communication skills, oral and written. • Ability to multi-task and be results-driven. • Attention to details and problem-solving skills. • Trouble-shooting and analytical skills. • Ability to maintain a high degree of patience and offer constructive criticism when necessary. Supervisory responsibilities: • Provides direction to employees daily. • Supports and assists with maintaining the necessary number of labor hours needed for jobs. • Participates in and supports training of all field staff on the safe usage of all installation machinery and equipment. • Supervises timely completion of installations and takedowns. Work environment: • Often works in outdoor environments and in all weather conditions such as heat and cold. • May occasionally work in the warehouse or other indoor environment that does not have heat or air conditioning. • Often wears safety attire when in the warehouse, such as vests, masks, gloves, etc. • May work in close proximity to other people. • May be exposed to loud or distracting sounds or noise levels. • Hours worked/scheduled are generally more than 40 hours per week; additional hours may be required or scheduled as needed. • Work may be across seven (7) days a week based on event; on-call availability may also be required when events are booked at a moment’s notice.