Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.Responsibilities:• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.