Call Center Supervisor - Pharmacy Operations

Location: Remote in AZ, FL, NC, TX Schedule: Monday–Friday, 8 hours plus lunch 1st shift hours Pay: Around $33/hour Start Date: 6/22/2026 • Bachelor’s degree or higher required We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a strong background in healthcare call center operations, team leadership, and patient support. Pharmacy Technician experience is strongly preferred. In this role, you will oversee a team of approximately 30–50 Patient Care Representatives, helping ensure high-quality service, efficient workflow, strong performance, and compliance with HIPAA and company policies. Responsibilities: • Supervise and support a team of call center representatives handling pharmacy-related calls • Monitor call quality, productivity, service levels, and schedule adherence • Provide coaching, training, and performance feedback • Support interviewing, onboarding, and continuous training of new hires • Help resolve patient issues in partnership with operational leadership • Identify and recommend process improvements to improve efficiency and patient satisfaction • Ensure compliance with HIPAA, pharmacy regulations, and internal policies Qualifications: • High school diploma or equivalent required • 2–5 years of call center experience in healthcare or pharmacy services • At least 2 years of leadership, supervisory, or team lead experience • Strong knowledge of call center operations • Excellent communication, leadership, and problem-solving skills Preferred: • Pharmacy Technician experience • CPhT certification or equivalent pharmacy background Ideal Candidate: • Has experience leading a healthcare call center team • Understands pharmacy workflows and patient support operations • Is confident with quality monitoring, coaching, and performance management • Is comfortable working in a fully remote leadership role • Brings strong knowledge of HIPAA compliance and customer service excellence Additional Information: • 100% remote role, would only travel onsite for a meeting if needed • Candidates should not reside in New York or California • Interview process consists of 2 interviews If you have a background in healthcare call center leadership and enjoy helping teams succeed while improving the patient experience, we’d love to hear from you. Company DescriptionKelly Services partners with top organizations to deliver specialized talent solutions. Through this opportunity, you’ll support a globally recognized life sciences company in a collaborative, fast-paced, and compliance-driven environment. Kelly offers competitive compensation, professional support, and the chance to contribute to impactful work while gaining experience with industry-leading processes and systems.