Member Engagement Specialist at Photobucket in Denver, Colorado

Member Engagement Specialist Customer Support Role Photobucket pioneered digital photo hosting. Founded in 2003, the platform now serves more than 70 million users and stores over 13 billion photos and videos. With strong growth and profitable operations, Photobucket has built a durable platform and strong financial foundation. Now we are building what comes next: a new brand and platform that represent the evolution of Photobucket, designed to redefine how people connect through shared moments. We are creating private digital spaces where real relationships, shared experiences, and authentic communities thrive. Our Mission: Empower people to connect through shared moments, safely, simply, and intentionally. We are looking for a Member Engagement Specialist who wants to join our small support team and be the human voice of Photobucket as we move into our next chapter. You'll be on the front line of every customer interaction during this transition, helping both existing customers and the first wave of new users trust and adopt the new platform. Position Schedule Monday through Friday, 9:00 a.m. - 5:30 p.m. (MT) Training: Monday through Friday, 8:30 a.m. - 5:00 p.m. (MT), lasting three weeks What You'll Do Customer Conversations • Talk to customers like a person, not a script. Stay warm, friendly, and conversational, even in escalations and repeat contacts. • Respond to customer inquiries across email, live chat, and social media within SLA. • Resolve billing and subscription questions and match customers to the right plan. • Look for small gestures that turn a frustrated customer into a loyal one. Issue Resolution • Troubleshoot customer issues across our website, mobile app, and features, including hosting. • Diagnose methodically: ask the right questions to understand what the customer is seeing, replicate the issue, and isolate the