Guest Services Coordinator

We are looking for a Guest Services Coordinator to support clients and families by organizing service access, managing ongoing care coordination, and delivering responsive assistance in Nashville, Tennessee. This is a Contract position focused on guiding intake, referrals, and service follow-up for individuals receiving Medicaid-related support. The ideal candidate brings strong communication skills, sound judgment, and a service-minded approach to working with clients, community partners, and internal teams.Responsibilities:• Manage an active group of clients receiving Medicaid-related services, ensuring records, follow-up activities, and care coordination tasks remain current and accurate.• Guide new clients through intake and referral steps, helping connect them with appropriate in-home support and related resources.• Work closely with caregivers, providers, and partner organizations to confirm services are delivered in alignment with program guidelines and regulatory standards.• Conduct routine client outreach, assessments, and home visits when needed to identify changing needs and support updates to care plans.• Address service concerns and escalated issues with professionalism, using sound judgment to resolve problems and protect the client experience.• Support daily office operations by organizing priorities, tracking service deliverables, and contributing to an efficient and collaborative work environment.• Represent the organization at community meetings, outreach events, and referral partner gatherings to strengthen relationships and promote available services.• Complete required enrollments and documentation in relevant service platforms and maintain compliance with applicable policies, procedures, and legal requirements.